Nurturing Online Communities since…

As many of you know I left HP a while ago and have been consulting while I look for CM position, hopefully in the gaming industry.  I’m certainly also interviewing for roles outside of the gaming industry, but I’m best if working on projects I find interesting.  My preference is generally to be in a [...]

I’ve been pretty inactive lately and wanted to explain why. I’ve recently been laid off and it’s been a trying time for me getting all the loose ends tied up.  There is absolutely no ill-will harbored by this layoff and truth be told, it doesn’t disappoint me from an employment standpoint.  These things happen and [...]

I’m often reminded of the veritable fact that I don’t “own the company.” While it’s true that I don’t own the company I certainly feel a responsibility to ensure the user experience (UX) is the best that it can be. Most CMs are typically community members which puts them in a unique position to understand [...]

I just read another article regarding “attributes of a good community manager.”  Unfortunately, it’s almost identical to the last article I read, with an almost identical title. We all know about “passion,” and “listening,” and being a brand “evangelist” don’t we?  This rehashing of bulleted content makes me wonder who the intended audience is because [...]

It’s amazing to me to see the disparity in community focus around the corporate community.  Some companies devote a bunch of resources into community while others don’t.  You would think that in this day and time that everyone would understand the value of having people, your patrons, champion your brand. Southwest Airlines has recently started [...]

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